Webinar Professional Communication

In our Webinar „Professional Communication“ you will work on your communication skills. You will learn how to prepare for, structure, and collaboratively master important discussions in a goal-oriented way.

We will train you for conversational situations in your everyday work and address your individual needs. Use our webinar as a tool to help you reflect on your communication style and learn effective discussion techniques that will make you even more successful in dealing with customers, colleagues, and employees. What you learn here will help you appear more confident – even in challenging situations!

Auswahl zurücksetzen

Termine/Dauer

Webinar 2

  • 01.12.2020 Tuesday - 02:00 pm til 04:00 pm
  • 03.12.2020 Thursday - 02:00 pm til 04:00 pm
  • 07.12.2020 Monday - 02:00 pm til 04:00 pm
  • 09.12.2020 Wednesday - 02:00 pm til 04:00 pm
  • 11.12.2020 Friday - 02:00 pm til 04:00 pm

Webinar 3

  • 30.04.2021 Friday - 11:30 am 01:30 pm
  • 03.05.2021 Monday - 11:30 am 01:30 pm
  • 05.05.2021 Wednesday - 11:30 am 01:30 pm
  • 07.05.2021 Friday - 11:30 am 01:30 pm
  • 10.05.2021 Monday - 11:30 am 01:30 pm

Webinar 4

  • 18.10.2021 Monday - 04:30 pm 06:30 pm
  • 20.10.2021 Wednesday - 04:30 pm 06:30 pm
  • 22.10.2021 Friday - 04:30 pm 06:30 pm
  • 26.10.2021 Tuesday - 04:30 pm 06:30 pm
  • 28.10.2021 Thursday - 04:30 pm 06:30 pm

Inhalte

Which Topics do we work on in the Webinar "Professional Communication"?

Module 1 

  • Basics of communication
  • Communication models
  • Factual and relational levels
  • Conversational goals

Module 2 

  • Mental preparation and preparing content
  • Direct and indirect conversation management
  • Skill in leading conversations, conversational structure, and conversation management
  • Compelling communication techniques

Module 3 

  • Recognizing needs and wants
  • Representing your own position in an understandable and convincing way
  • I-messages
  • Fundamentals of transaction analysis
  • Recognizing your own conversational strengths and weaknesses

Module 4 

  • Influencing people in a positive manner
  • Understanding your own communicative style
  • Breathing, voice, and articulation
  • Self-awareness and external perceptions

Module 5 

  • Leading conversations in critical situations
  • Reflecting on and analyzing discussions
  • Strategies for argumentation and persuasion
  • Handling misunderstandings and resistance

Methoden

Ziele und zielgruppe

Vorbeitung und organisation

Trainer

Dieter Jupe

Trainer and Systemic Coach, Psychologist and Dipl.-Kfm.

Lars Müller

Trainer & Coach, M.A. Humanities and Social Sciences, Digital PR & Marketing Specialist
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