Webinar Professional Communication

In our Webinar „Professional Communication“ you will work on your communication skills. You will learn how to prepare for, structure, and collaboratively master important discussions in a goal-oriented way.

We will train you for conversational situations in your everyday work and address your individual needs. Use our webinar as a tool to help you reflect on your communication style and learn effective discussion techniques that will make you even more successful in dealing with customers, colleagues, and employees. What you learn here will help you appear more confident – even in challenging situations!

Auswahl zurücksetzen

Termine

Booking reference WB022-04

  • 19.10.2021 Tuesday - 01:00 pm 04:30 pm
  • 21.10.2021 Thursday - 01:00 pm 04:30 pm
  • 26.10.2021 Tuesday - 01:00 pm 04:30 pm

Booking reference WB022-05

  • 25.03.2022 Friday - 08:30 am 12:00 am
  • 28.03.2022 Monday - 08:30 am 12:00 am
  • 30.03.2022 Wednesday - 08:30 am 12:00 am

Methoden

  1. We give meaning to the digital space and provide participants with an accurate overview of where what is being done or can be found.
  2. We develop a clear opening & closing for all interactions, which means a short and concise briefing for the process.
  3. We bring you in the flow and skillfully guide you through the webinars.
  4. We think digitally, apply modern tools and share the results of the webinars digitally with the participants.
  5. We impart knowledge in different ways such as digital presentation, on flipchart, digital drawing boards, digital discussions, breakouts, group work in mural, digital voting, surveys and more.

In doing so, we work with:

  • Tools for real-time communication such as MS Teams, ZOOM or WebEx.
  • Tools for asynchron communication (communication before and after the webinar) such as mails, chats, SMS and WhatsApp.
  • Tools for sharing content such as Trello, Google Drive or Dropbox.
  • Tools for organizing such as Trello.
  • Tools for visual collaboration such as Mural, Conceptboard or Miro.

Ziele und zielgruppe

  • Target Group: Professional staff, managers, and employees who want to optimize their conversational skills.
 
  • Goals: The aim of the seminar is to teach you how to further develop your communication skills and how to use them in conversations. Furthermore, that you conduct conversations more professionally.
 

Inhalte

  • Basics of communication
  • Communication models
  • Factual and relational levels
  • Conversational goals
  • Mental preparation and preparing content
  • Direct and indirect conversation management
  • Skill in leading conversations, conversational structure, and conversation management
  • Compelling communication techniques
  • Recognizing needs and wants
  • Representing your own position in an understandable and convincing way
  • I-messages
  • Fundamentals of transaction analysis
  • Recognizing your own conversational strengths and weaknesses
  • Influencing people in a positive manner
  • Understanding your own communicative style
  • Breathing, voice, and articulation
  • Self-awareness and external perceptions
  • Leading conversations in critical situations
  • Reflecting on and analyzing discussions
  • Strategies for argumentation and persuasion
  • Handling misunderstandings and resistance

VORBEREITUNG UND ORGANISATION

  • For your optimal training preparation you will receive an invitation with the login data, as well as important additional information for the start.
  • The participants need a stable internet access, a camera and a microphone (e.g. headphones with integrated microphone).
  • Participation in this webinar requires no special previous knowledge.
  • The minimum number of participants is 3 and the maximum number of participants is 8.
  • The webinar has a duration of 3 x 3,5 hours.
  • The webinar price includes the webinar with an experienced trainer, webinar documentation analogue/digital and the certificate of participation.

Trainer

Dieter Jupe

Trainer and Systemic Coach, Psychologist and Dipl.-Kfm.

Lars Müller

Trainer & Coach, M.A. Humanities and Social Sciences, Digital PR & Marketing Specialist
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